Shipping policy

At Orchid Cove, we know how exciting it is to receive a new package, and we’re committed to getting your order to you as quickly and carefully as possible.

Processing Time

Orders are processed within 2–4 business days after your order is placed (excluding weekends and holidays). During new launches, restocks, or sales, processing times may be slightly longer.

Once your order has shipped, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

Shipping Rates

Shipping costs are calculated at checkout based on your order and shipping destination.

We currently ship within the United States.

Delivery Times

After your order has been shipped, estimated delivery is typically:

Standard Shipping: 3–7 business days

Please note that delivery times are estimates and may vary due to weather, carrier delays, or other circumstances outside of our control.

Lost or Delayed Packages

Once your package has been handed over to the shipping carrier, Orchid Cove is not responsible for shipping delays, lost packages, or packages marked as delivered by the carrier.

If you experience an issue with your delivery, we recommend contacting the shipping carrier first. Of course, if you need assistance, we’re always happy to help however we can.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. Orchid Cove is not responsible for orders shipped to an incorrect address provided at checkout.

If you notice an error, contact us as soon as possible. We’ll do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.

Questions?

If you have any questions about your order or shipping, please don’t hesitate to reach out. We’re always happy to help and appreciate you shopping with Orchid Cove.